1. Acceptance of Terms
By accessing and using the website theganpati.shop and engaging with the services of Ganpati Enterprises, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.
2. About Ganpati Enterprises
Ganpati Enterprises is a traditional sculpture manufacturing business specializing in handcrafted Ganpati (Lord Ganesha) idols and sculptures. We are located at:
3. Services Offered
We offer the following services:
- Custom Ganpati sculpture manufacturing
- Temple and event installation services
- Eco-friendly idol creation
- Pan-India delivery and shipping
- Consultation and design services
- Maintenance and restoration services
4. Order Process and Acceptance
4.1 Order Placement
- Orders can be placed through our website, phone, email, or in-person visits
- All orders are subject to acceptance by Ganpati Enterprises
- We reserve the right to refuse any order for any reason
- Order confirmation will be sent via email or phone
4.2 Custom Orders
- Custom sculptures require detailed consultation and design approval
- Design changes after production commencement may incur additional charges
- Production timeline is 15-25 days depending on complexity
- Custom orders cannot be canceled once production begins
5. Pricing and Payment Terms
5.1 Pricing
- All prices are quoted in Indian Rupees (INR)
- Prices are subject to change without prior notice
- Final pricing will be confirmed in the order confirmation
- Additional charges may apply for special materials or rush orders
5.2 Payment Terms
- Custom orders require 50% advance payment to commence production
- Balance payment is due before shipping/delivery
- Accepted payment methods: UPI, Bank Transfer, Credit/Debit Cards, Cash
- All payments are non-refundable except as outlined in our Refund Policy
6. Delivery and Shipping
6.1 Delivery Timeline
- Standard delivery: 3-7 business days after completion
- Express delivery: 1-2 business days (additional charges apply)
- Same-day delivery available in select cities
- Delivery times may vary due to location and external factors
6.2 Shipping Terms
- All shipments are fully insured against damage or loss
- Delivery address changes must be notified 24 hours before shipping
- Customer must be available for delivery or arrange for authorized receipt
- Delivery attempts will be made 2-3 times before returning to origin
7. Quality Assurance and Warranties
7.1 Quality Standards
- All sculptures undergo rigorous quality checks before shipping
- We guarantee traditional craftsmanship and authentic materials
- Eco-friendly sculptures are certified biodegradable
- Professional photographs will be shared before shipping
7.2 Warranties
- 1-year warranty against manufacturing defects
- 3-year warranty for premium sculptures
- Lifetime warranty for temple installations (subject to terms)
- Warranty does not cover damage due to mishandling or natural wear
8. Intellectual Property Rights
- All designs, patterns, and artistic creations are proprietary to Ganpati Enterprises
- Customers may not reproduce or sell our designs without written permission
- Traditional iconographic elements remain in public domain
- Photography of our sculptures for personal use is permitted
- Commercial use of our images requires prior authorization
9. Customer Responsibilities
9.1 Information Accuracy
- Provide accurate contact and delivery information
- Clearly communicate requirements and specifications
- Respond promptly to design approvals and communications
- Notify us immediately of any address or contact changes
9.2 Care and Handling
- Handle sculptures with appropriate care during transportation
- Follow provided care and maintenance instructions
- Use appropriate installation methods for large sculptures
- Notify us immediately of any damage upon receipt
10. Limitation of Liability
To the maximum extent permitted by law:
- Ganpati Enterprises shall not be liable for any indirect, special, or consequential damages
- Our total liability shall not exceed the amount paid for the specific order
- We are not responsible for damages due to misuse, accidents, or natural disasters
- Force majeure events (natural disasters, strikes, etc.) may excuse performance delays
11. Cancellation and Refunds
Detailed cancellation and refund terms are outlined in our separate Refund and Cancellation Policy. Key points include:
- Standard orders can be canceled within 24 hours of confirmation
- Custom orders cannot be canceled once production begins
- Refunds are processed within 7-14 business days
- Shipping charges are non-refundable
12. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as outlined in the Privacy Policy.
13. Website Use Terms
13.1 Permitted Use
- Use the website for legitimate business and personal purposes
- Browse our services and make inquiries
- Download materials for personal reference
- Share our content with proper attribution
13.2 Prohibited Activities
- Hacking, data mining, or unauthorized access attempts
- Transmitting malicious code or viruses
- Copying content for commercial use without permission
- Impersonating Ganpati Enterprises or its representatives
14. Dispute Resolution
14.1 Informal Resolution
We encourage customers to contact us directly to resolve any disputes amicably. Most issues can be resolved through open communication and mutual understanding.
14.2 Formal Dispute Process
- If informal resolution fails, disputes will be handled through mediation
- Mediation will be conducted in Hanumangarh, Rajasthan
- If mediation fails, disputes will be subject to arbitration
- Courts in Hanumangarh, Rajasthan will have exclusive jurisdiction
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. The courts of Hanumangarh, Rajasthan shall have exclusive jurisdiction over any disputes arising from these Terms.
16. Modifications to Terms
Ganpati Enterprises reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.
We will notify customers of material changes through:
- Website announcements
- Email notifications (for registered customers)
- Social media announcements
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
18. Contact Information
For questions about these Terms and Conditions, please contact us:
19. Acknowledgment
By using our website and services, you acknowledge that you have read these Terms and Conditions, understood them, and agree to be bound by them. These Terms constitute the entire agreement between you and Ganpati Enterprises regarding the use of our services.